FAQ

How difficult is it to assemble and install wine racks?


It depends on the rack and what company manufactured it.  

Some racks come assembled, others are easy to put together.

The bars, carts, islands, cabinets and tables may come unassembled.  We do offer a Furniture Assembly Expert service that will come to your house, at a time convenient for you, and fully assemble your furniture or rack.  This is a separate fee paid directly to the Furniture Assembly Service service.  Wine Rack Concepts cannot be held responsible for any damages to your property or furniture piece.   



How do I know what rack to buy?


Figure out what you need:

How many bottles do you want to store?

What kind of wine do you collect?

How often do you drink it?

Do you want to be able to view the wine cellar from outside?

What is your budget?


You can navigate our website by wine rack type, price, size, finish and more.  Contact us if you have more questions.


How can I find out the status of an order placed online?

If you have registered with us online, click on "My Account" to check the status of your online or telephone orders 24 hours a day.

If you do not have an online account, please contact Customer Care at 800.648.6058, 9am-5:30pm EST Mon-Fri, and a Customer Care representative will assist you.


What is Wine Rack Concepts return policy?

We have a free 30 day no questions asked return policy.  The 30 days starts from the day your item is delivered to your ship to address.  Please do not accept any products that are damaged upon delivery.  If your package is visibly damaged, we ask that you refuse your delivery.  

If you wish to return your item, you need to contact Wine Rack Concepts within 30 days of receiving your item.  You will receive approval and instructions for return. Please do not return your item to factory unless you receive instructions to do so.

Contact us sales@winerackconcepts.com  

Find out more.


Can I change or cancel my order?


You have the right to cancel this contract within 14 days without giving reason.


The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.


To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. by selecting the appropriate option in your account or a letter sent by post).


Find out more.

Can orders be shipped to a P.O. box and/or APO/FPO?

Unfortunately they may not be delivered to P.O. Box or APO/FPO.  We recommend The UPS Store for post office delivery.

 

Returns

 

If I am not fully satisfied with my purchase, how do I return it?

Find out more.

 

How long do I have to return an item?

All items must be returned within 30 days from the date of receipt.

 

What do I do if my item is damaged or defective upon delivery?

Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

 

We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

 

You can contact us through your account using the online message center. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

 

If you return a damaged, defective or incorrect item (including Personalized items not made correctly) you will receive a credit or an exchange depending on your request below. Shipping & Handling will be refunded if this is one of the cases with your item(s). Damaged products or products missing parts/items must be reported within 10 days of receipt for this to apply, otherwise product and/or shipping charges may be incurred.

 

How long does the returns process take?

The returns process can take anywhere from 7 to 10 business days. (During the holiday season, these times may vary)

 

How will I be notified when my return is processed?

You will be notified via the email address on file once the return is processed.

 

Who is responsible for the cost of return shipping if I simply do not like the product?

The customer is responsible for the return shipping cost.

 

I am the recipient of a gift, how do I return it if I am not satisfied?

-Please contact our Customer Care Department at 877-310-8667 so that we may locate the order information to process the return.



For more Returns information Click here.

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